How To Avoid Disreputable Movers
When you hire a moving company, you are putting your belongings and memories in the hands of others. You trust those you’ve hired to care for your things as if they were the most precious jewels in the world. After all, for you and your family, these are your precious things. From plates that have held countless family dinners to irreplaceable photos of moments that can never be recreated, almost everything that is important to you will be loaded onto a truck and driven away.
That is why it is so important to research a moving company before you make a decision on who to hire. Still, these days, it can be hard to find the truth online. Take, for example, a recent story from New York. On November 2, it was announced that the New York Attorney General shut down Pan-American Relocation Services. This company had dozens of 5-star reviews online – the problem was, these reviews all came from a single person living in Pakistan.
In reality, Pan-American Relocation Services was a scam. The owner, Goldy Sandhu, didn’t have movers on his payroll. He didn’t even have trucks. He would take a customer’s money and then hire poorly reviewed, disreputable, and unlicensed companies to do the job.
Often times, the prices Sandhu quoted the families were well below what the moving company would actually charge. According to the release from the NYAG, “Many consumers, who had a deadline to leave their residence and needed their entire household to be moved interstate, had little choice but to agree to these extortionate demands. In addition to being overcharged, consumers’ goods were frequently broken and lost by the movers.”
When customers would contact Sandhu, he would dodge them or tell them that he was merely a moving broker and suggest the families take their complaint to the moving company he hired.
While Sandhu is no longer in business, there are still a number of fraudulent moving companies out there. To help make sure you choose the company that is right for you – the company that will take care of your family’s belongings – here are some helpful tips…
1. Look Deeper
The website for a moving company is likely to have glowing reviews from previous customers. Look beyond their site to see the reviews they may not want you to know about. Check sites like Yelp and the Better Business Bureau before making a final decision. Premier Relocations has an A+ Rating from the BBB
2. Make Sure They Are Licensed
The Federal Motor Carrier Safety Administration keeps a full list of all moving companies that are federally licensed. Choosing from their list can help you find the perfect company for you. The full list, which includes Premier Relocations, can be found here.
3. Know Your Rights
Before you hire a company, obtain a copy of “Your Rights and Responsibilities When You Move” from the United States Department of Transportation.
4. Get Multiple Estimates
Get estimated costs from multiple companies before making your final choice. Most moving companies will come to your home to provide an estimate based on what you are moving. Be wary of companies that may try to low-ball you only to raise the rate on the day of the move. At Premier, we offer free estimates. Find out more here.
5. Get An Order Of Service
Before anything is moved, make sure the company gives you an “Order of Service” that breaks down the probable cost of the move, and how much you may have to pay if any additional costs occur. If the company you have hired charges based on an hourly rate or by the weight of your items, the cost may exceed the estimate, but there are specific rules for this.
6. Read The Bill Of Landing
The Bill of Landing is the contract you will receive from the moving company. Be sure to read it over carefully before signing. The Bill of Landing will clearly state how the cost of the move is tabulated.
7. Understand Your Protections And The Liabilities Of The Moving Company
You will have the option to choose basic, intermediate or maximum coverage for your goods. Make sure valuable items are listed and that their full monetary value is listed on the Bill of Landing.
8. Keep Records Of Everything
Keep copies of all emails with the moving company you have chosen, as well as a copy of the contract and all payment records. If there is an issue, you will want as much documentation on hand as possible.
9. File Complaints When Necessary
Hopefully, your move will go smoothly. If it doesn’t, and if the moving company does not work with you to fix your issues, be sure to file complaints with your state’s Department of Transportation and the Better.
Moving can be a very stressful time. At Premier Relocations, we strive to make sure our part in your journey is as simple and stressfree as possible.
Premier Relocations is licensed and insured, maintains an A+ rating with the Better Business Bureau, and has earned ProMover and Michigan ProMover certification through the American Moving and Storage Association (AMSA). The company annually earns the ‘Super Service Award’ through Angie’s List, for customer satisfaction surveys ranked in the top five percent.